Modivcare is asking all of our TPs to Go Digital! by the end of 2021. We believe it’s the best way to connect members to the healthcare they need while providing excellent service at an affordable cost.

But going digital can also mean higher earnings for providers. Here’s what Deloitte said about the relationship between digital maturity and revenue.

“Digital maturity’s impact on financial performance comes from enabling improvements in efficiency, revenue growth, product/service quality, customer satisfaction and employee engagement."

Source: Deloitte Insights

You’ll notice that efficiency is first on the list. Being able to complete crucial tasks faster is a key competitive advantage.

Let’s take a closer look at how going digital can mean less time spent on scheduling, routing, reporting, billing, administration—and waiting for payment.

Schedule with complete information at your fingertips.
After you Go Digital!, your system will already include much of the information you need for scheduling—such as vehicle capacity, drive times, member needs (for example, for a wheel chair or stretcher), and requirements or limitations for funding sources.

You’ll also be able to respond quickly to on-demand requests, which comprise about 15% of Modivcare rides. To schedule these rides, your dispatcher can check an on-screen view of your entire fleet and identify the closest driver.

A complete view is also useful when the software predicts a ride won’t get to a member on time. Dispatch can quickly schedule a different driver and help to ensure an on-time arrival at the appointment.

Optimize routing to increase profitability.
Routing optimization helps you plan multiple trips effectively. Some platforms even use artificial intelligence for routing, which takes both historical and real-time data into account to identify efficient routes. That cuts down on deadhead miles and time, as well as fuel consumption.

Routing can also help your drivers avoid accidents and construction. You can cover more rides and make more money on each one.

Simplify reporting for drivers and yourself.
A digital platform can capture details for each trip taken. Historical trip review tracks every vehicle in your fleet, down to the minute, so you always know where they’ve been. You get a clear view of pickup and drop-off times, on-time performance, no-show confirmations, and indicators of fraud, waste and abuse.

In most platforms, you can tailor reports to meet billing and regulatory requirements. By making reporting for compliance easier and more accurate, you reduce the risk of an audit. More data also gives you greater insight into operations for better decision-making and continuous improvement.

“Digital leaders achieve earnings growth that is 1.8 times higher than digital laggards—and more than double the growth in total enterprise value.”

Source: BCG

Reduce manual entry and time for billing.
With digital software, the data necessary to bill for a trip, such as contract rate, fills automatically. You’ll rarely have to enter data manually again. And you can submit claims quickly and easily, with no paperwork, so you get paid faster.

Spend administrative time on more valuable tasks.
You can set up automated ride reminders for members, which helps to decrease the number of cancel-at-door or no-shows you deal with. You won’t get as many calls asking “Where’s my ride?” either, because members get updates automatically.

Select the digital platform right for you.
Modivcare wants you to use the digital platform that suits you best. We have several partners to choose from, including MediRoutes, TripMaster and our very own platforms - WellRyde and Circulation Drive.

Don’t forget that you might be eligible for additional compensation to offset costs through our rebate plan. You could also earn an extra $.10/trip when you submit your bill electronically.

“Switching to TripMaster was important in helping us receive the recognition of South Carolina Transportation Provider of the Year. It truly has helped our team operate more efficiently.”

William R., Allendale COA

We’ll discuss how going digital can improve the ride experience—for members and you—in our next post. For more information on the Go Digital! program, call 1-800-597-2049.