Video: Circulation Drive® App - Retrieving a Forgotten Password

Retrieving a Forgotten Password in the Circulation Drive® App:

To retrieve a forgotten password in the Circulation Drive® App:


  1. Open Circ_Drive_App-Icon on your phone.

  2. Tap Forgot Password on the Login Screen

  3. Enter your email address

  4. Tap Send me a Verification Email

  5. Tap Back to Sign In to return to the login screen

  6. Navigate to your email inbox

  7. Open the email titled "ModivCare Password Reset" sent from no-reply@circulation.com

  8. Click on the link in the email (the link lasts for 15 minutes)

  9. Enter your new password in the pop-up window

  10. Confirm your password by entering it a second time

  11. Click Reset Password

  12. Navigate back to Circ_Drive_App-Icon

  13. Enter your new password into the Login Screen

  14. Tap Log In